Workshop 4: Part A | Person-centred care case study
| Friday, May 29, 2026 |
| 9:01 AM - 11:00 AM |
| Cypress Room 1 |
Overview
CHAIR: Jo Gross
Details
This workshop will explore the concept of person-centred care through a collaborative, hands-on approach to medication management. Suitable for newly credentialed (or credentialing) pharmacists and experienced consultant pharmacists wanting to explore new roles for consultant pharmacists in a range of multidisciplinary settings. Participants will be divided into groups, each tasked with tailoring their recommendations from one medication list to suit specific patients based on their individual preferences, needs and values and the clinical context in which they are seen. Through guided discussion, participants will identify key patient features, unmet therapeutic goals, and focus areas for the medication review, ensuring recommendations are relevant to the individual’s needs. It will focus on communication strategies, shared decision-making, and improving patient outcomes through a more holistic and collaborative model of care.
Learning Objectives:
• Identify clinical considerations and personal preferences, needs and values, and how these impact therapeutic goals and medication management.
• Discuss priority issues to address during a medication review, and make person-centred recommendations.
• Discuss how the clinical setting in which a consultant pharmacist consults with a patient influence communication and collaborative models of care.
Competency Standards (2016): 1.6, 2.4, 3.1, 3.5
Speaker
Joanne Gross
QUM Pharmacist
Department of Health Tasmania
Workshop 4: Person-centred care and immunisation case study
Biography
Joanne is a Quality Use of Medicines Pharmacist at the Department of Health Tasmania part-time, an MMR Credentialed Pharmacist who conducts HMRs, and PSA Tasmanian Branch President.
Joanne spent her early career building her knowledge and expertise as a clinical pharmacist in regional and metropolitan hospitals across 3 states/territories and in medical information / pharmacovigilance roles in the UK and Australia.
During 9 years working as an NPS MedicineWise educational visitor, Jo completed a Master of Public Health, attained the US Board of Pharmaceutical Specialties (BPS) Geriatric Pharmacist credential and moved from Sydney to Melbourne to Hobart where she has planted roots in the shadows of kunanyi (Mt Wellington).
Most recently, Jo has kept busy completing a Graduate Certificate of Diabetes Education and supervising two Honours Students for the Monash SPHERE Centre for Research Excellence researching pharmacist's roles in the provision of reproductive healthcare.
Jo is also a member of the PSA Consultant Pharmacist Community of Special Interest (CSI) Leadership Committee and the CPC26 Organising Committee
