Friday, May 29, 2026

9:00 AM - 12:00 PM

Karrie Webb and Jacaranda Rooms

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Overview

CHAIR: Brooke Snow

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Details

Synopsis Recommending medicines is only part of the consultation. How pharmacists communicate can shape whether patients feel heard, understood, and motivated to act. This interactive workshop introduces consultant pharmacists to practical communication strategies that strengthen medicines conversations. Drawing on principles of motivational interviewing, participants will explore techniques such as active listening, reflective questioning and empathetic responses that support behaviour change and shared decision-making. Learning Objectives - Describe the principles of motivational interviewing used in medicines consultations - Recognise communication techniques that support patient engagement and behaviour change - Discuss strategies to improve medicine adherence through effective consultation skills Competency Standards (2016): 1.1,1.2,1.3,2.1,2.2

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Speaker